Contact channel

Staples is able to provide value-added services to the company's existing product offering, as well as use ADP's services as a differentiator in an otherwise unspecialized category.

ADP establishes a new face-to-face consultation channel reaching a large number of microbusinesses—the type of business most likely to do in-house payroll. A presence in

Staples' stores also offers ADP the opportunity to reach both small business owners and their administrators, the individuals often responsible for payroll.

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